Overview

To return or exchange a product please email us the order number with product codes to infotikaram@gmail.com within 24hrs of receiving the product and we will help you with the process.You can call us on on Monday to Saturday between 12pm -7pm.

Steps To Making A Return:

• Please inform us within 3 days of receipt of order.
• Before we arrange for your damaged/incorrect product to be returned to us, you are required to send us a Video of unpacking package.
• Products can be returned within 7 days from the time of receipt of goods at customer’s end, only if goods are found in damaged or defective condition.
• Refunds will only be made after we have received the shipment in its original packaging.

Criteria for Return:  

• The items should be unused.
• The packaging should have the original invoice, packaging and tags in place. Items without tags will not be accepted.
• There should not be any scratches or deformities on the surface of the product.
• Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
• Any jewellery not in its original condition will not be considered eligible for return.

Return Shipment Process:

To return your order, please keep the package ready and include the original invoice. Contact our customer care and we will arrange a return shipment for you.Please address all returns to:

Tika Ram And Sons Jewellers

Ticket Ganj, Infront Of SBI Bank
Budaun-243601
Uttar Pradesh

Refunds Will Be Done In The Following Case:

• Genuine quality issues.
• Packages lost in transit.
• In case we discover that a wrong item has been shipped to you.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.